Assistant Manager - Hospitality - #257 - Days/Evenings

Company: Sheetz
Location: Lancaster
Posted on: January 6, 2022

Job Description:

Assistant Manager - Hospitality - #257 - Days/Evenings Location:Sheetz Stores #00257 - 1699 OREGON PIKE LANCASTER, PA Starting Rate of Pay: $21.00Full or Part Time: Full TimeShift Needed: Days/Evenings PRIMARY PURPOSE OF THIS POSITION:Profitably lead the day-to-day operations of the store in the absence of the Store Manager.Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.Schedule

• Friday - Off
• Saturday - Off
• Sunday - 7am - 4:30pm
• Monday - 4pm - 1:30am
• Tuesday - 4pm - 1:30am
• Wednesday - 4pm - 1:30am
• Thursday - 4pm - 1:30amESSENTIAL FUNCTIONS: (other duties may be assigned)
• Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
• Provide input into the scheduling of staff.
• Resolve customer complaints and concerns in a timely manner.
• Ensure compliance with applicable policies, procedures and programs.
• Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
• Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
• Ensure the completion of end of day tasks.
• Oversee the proper placement, pricing and stocking of merchandise in the store.
• Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)Education
  • High School Diploma or GED required.
  • Two-year degree in a business related field preferred.
  • Successful completion of certification testing as needed.Experience
    • One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.Licenses/Certifications
      • ServeSafe
      • Any other legally required certification Associated topics: bakery manager, day manager, day shift manager, deli manager, director, food service supervisor, front end, manager, service manager, shift leader

Keywords: Sheetz, Lancaster , Assistant Manager - Hospitality - #257 - Days/Evenings, Executive , Lancaster, Pennsylvania