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Circulation Manager

Company: Harford County Public Library
Location: Lancaster
Posted on: April 8, 2021

Job Description:

Position Summary: The Circulation Manager provides management and oversight of library employees who come into direct contact with the public, ensuring high quality customer service at every opportunity. Responsible for the general operation of the Circulation department of the Level I designated branch, including supervising, scheduling, evaluating, and training circulation staff in order to ensure an exceptional customer experience. Meets minimum public service hours as defined by Library Administration. Essential Duties: 1. Ensures the efficient and effective operation of the circulation department; 2. Opens and closes the branch, as assigned; 3. Prepares the money reports; 4. Prepares pull-list materials and sends to appropriate location; 5. Performs circulation tasks as needed to include material check-in and out, repairing damaged items, registering customers for library cards, and returning books to the proper shelf location; 6. Resolves internal and external customer complaints; 7. Negotiates fines and fees in accordance with established policies; 8. Books meeting rooms; 9. Troubleshoots branch machinery and computers, as necessary; 10. Prepares schedules to ensure proper staffing levels are maintained; 11. Oversees and manages the branch office supplies; 12. Monitors departmental budget. Supervision Functions: 1. Serves as hiring manager and supervises assigned staff, as well as assigned volunteers; 2. Oversees the training of staff and volunteers, as assigned; 3. Administers the Performance Recognition System (PRS), the librarys performance evaluation system, in accordance with published guidelines; 4. Approves annual leave and checks and tabulates timesheets for assigned staff; 5. Prepares monthly reports, meeting agendas, and monthly schedules; 6. Interprets and implements system-wide policies and procedures; 7. Schedules and facilitates department/team meetings; 8. Ensures staff receive and understand system and department communications via written or electronic format. Standard Functions 1. Serves on committees and participates in workshops, seminars, and training as requested; 2. Represents Library at various outreach activities, as needed; 3. Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives; 4. Learns new skills and technologies to retain proficiency in areas of expertise; 5. Is dependable and punctual; 6. Maintains a positive, friendly, and cooperative attitude and provides consistent customer service; 7. Upholds all library policies and procedures as defined in Harford County Public Librarys Policies and Procedures Manual; 8. Performs other duties as assigned. Minimum Requirements: 1. Bachelors degree; 2. Two (2) or more years of related job experience; 3. One (1) year of supervisory experience; 4. Ability to work day, evening, and weekends hours; 5. Ability to obtain and maintain a favorable criminal background report. Knowledge, Skills and Abilities: 1. Knowledge of Circulation and/or Circulation Assistant practices and principles; 2. Knowledge of customer service practices and principles; 3. Extensive experience resolving customer issues with an assertive, empathetic and calm demeanor; 4. Ability to operate relevant computer systems, including hardware and software and office machines; 5. Ability to learn to maintain and organize library materials; 6. Ability to train staff, volunteers, and others as assigned; 7. Ability to prepare and maintain accurate records; 8. Ability to be adaptable, flexible and patient with customers and staff; 9. Previous cash handling experience; 10. Strong communication skills, both verbal and written; 11. Basic math and language skills. Reporting Relationship: This position reports to the Branch Manager. Directly supervises circulation staff. May supervise volunteers. Work Environment: 1. Work requires occasional physical effort in handling of light materials, up to 30 pounds, in non-strenuous work environment. For example, set up and take down of tables, chairs or other equipment for meetings or events, pushing/pulling of library carts; 2. Environment includes moderate noises (i.e. an office with conversations, photocopiers, and/or computer printers); 3. Work also involves standing or walking up to 60% of the time; 4. Requires sitting and use of computer and keyboard for extended periods of time; 5. Observes safe work place practices with uncluttered workspace, including office equipment, avoidance of trips and falls, proper lifting techniques and following fire regulations; 6. Clarity of vision at 20 inches or less; 7. Precise hand-eye coordination with the ability to judge distance and space relationships; 8. Ability to travel to branch/outside locations is required. Work Week: Work schedule includes day, evening and weekend hours. In addition to the specific duties and responsibilities of this job, it is the responsibility of every employee to comply with the Harford County Public Librarys Values statement, customer service guidelines, and all other policies detailed in the Policies and Procedures Manual. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. The library administration reserves the right to change, modify, delete, and supplement job duties based on the organizations needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. This and all library positions are eligible for system-wide transfer. Harford County Public Library is an Equal Opportunity Employer. To Apply: Applications for this position are completed and accepted via online submission only at www.HCPLonline.org . Review vacancy announcement and requirements, under Library Jobs tab. A resume is required for this position; however, a resume will not be accepted in lieu of the online employment application. Please do not state refer to resume on the application. HCPL is committed to diversity in the workplace and is an EOE.

Keywords: Harford County Public Library, Lancaster , Circulation Manager, Executive , Lancaster, Pennsylvania

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