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Sr Account Manager

Company: The Jay Group Inc
Location: Lancaster
Posted on: January 8, 2021

Job Description:

Sr. Account Manager position available for an experienced applicant who enjoys account management with providing an outstanding level of customer satisfaction. This position is responsible to work with multiple e-commerce clients to coordinate and direct projects with internal/external departments in relation to the operational side of the business. Responsibilities include, but are not limited to:


  • Responsible for the execution of the project from initial job meeting to the completion of the project to achieve mutually agreed upon expectations

  • Expeditiously responds to client service issues, determines the source, effectively resolves the issue by investigating all possible processes to achieve client satisfaction

  • Develops job procedures to standardize project operations and implements timelines to eliminate work overload

  • Builds strong relationships internally and externally to guarantee the success of the clients projects

  • Perform general project administration, i.e. report generation, order processing, daily KPIs and end of month billing with reports

  • Ability to recognize opportunities to provide additional value to the client.

    • Previous college or business school degree and/or account management with logistics experience required

    • Must have professional oral and written communication skills.

    • Excellent problem solving skills.

    • Ability to multi-task to meet tight deadlines.

    • Have business intelligence skills.

    • Desire to mentor other Account Managers in the Department.

    • Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint are required

    • Previous experience working in an AS400 environment is preferred.

    • Experience in an e-commerce/fulfillment account management position is strongly preferred

Keywords: The Jay Group Inc, Lancaster , Sr Account Manager, Executive , Lancaster, Pennsylvania

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