Operations Manager

Company: Merge Investigations, Inc.
Location: Lancaster
Posted on: November 22, 2020

Job Description:

This position would oversee our internal service departments (BG, SCAN, Canvassing, Surveillance, Field & QA) and work/report directly to AVP. Ideally this person would have an understanding/knowledge of the various operational departments and work from the corporate headquarters in Lancaster. Accommodations and consideration would be made for the right person for a hybrid remote/local position. We will be looking to fill this position before/early in the 2nd quarter 2020. This would be a brief overview on some of the responsibilities of this position: Supervise all Merge operation managers to include Surveillance, SCAN, Facility Canvassing, Background, Field Investigations and Quality Control Learn and get intimately familiar with all of the services that we offer Act as local, day to day point of contact for all investigation related questions. Facilitate regular individual meetings with all direct reports Facility regular group meetings with the operations department Monitor and Manage Time Service Work with direct reports to deliver the best service possible Monitor High Exposure or High Importance Cases to ensure proper handling Perform yearly reviews with direct reports Report regularly to AVP about the condition of each department, hiring needs, volume, problems, etc. Work with direct reports to issue, monitor and follow through on initial corrective action steps for their employees Attend Industry Conferences Participate in Year End Meeting Presentations Assist in Departments when CMs are absent and coordinate backups on unexpected absences Consult with AVP on excess costs, budget overages/billing, hotel needs, etc. and make sure expenses are reasonable Determine eligibility of investigators to receive expense reimbursement Interact with customers as needed on case related items Ensure operational protocols are achieved Other duties and responsibilities as directed by AVP or President

Keywords: Merge Investigations, Inc., Lancaster , Operations Manager, Executive , Lancaster, Pennsylvania