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Desktop Support Engineer - Direct Client

Company: Sunera Technologies
Location: Lancaster
Posted on: December 9, 2018

Job Description:

I have an awesome opportunity with one of our direct clients.Please send resume with contact details to " " so that we can discuss more.Position: Desktop Support EngineerLocation: Lancaster, PADuration: Full-TimeSummary/ObjectiveTech company in search of skilled hardware/software support technician with experience in the health care field. Job Functions--- Use internal ticketing system to log incidents and requests.--- Communicate with customers and internal staff to meet SLAs.--- Troubleshoot hardware and software issues based on priority.--- Document processes and procedures in orderly fashion.--- Remote support and travel to client sites to troubleshoot. All travel is local (within 1hr ofLancaster city) at this time.--- Monitor systems health and use; report findings to clients to evaluate.--- Some on-call and weekend hours are required based on the project of the client.--- Respond to phone calls, emails and texts in a timely and professional manner during work hoursand while on-call.--- Support of phones, servers, PCs, end-point devices, networking equipment, etc. A wide scope oftech knowledge is required.--- Strong documentation skills and technical writing required.--- Versatility and flexibility to adjust to different job environments and ever changing workingloads and requirements.Competencies:--- 3+ years related IT direct customer support--- 3+ years direct support of Microsoft environments--- 3+ years direct support of networking, routing and design--- Work with VMWare and Hyper V, VLANs, subnetting and complex switching--- Experience in AWS a plus--- Experience with Linux a plus--- Experience in a health care setting a major plus--- Work with Dell, Sonicwall, and Apple productsOther requirements:--- Must have vehicle to travel between offices.--- Ability to lift up to 50lbs (servers, printers, UPS, etc)--- Must have cellphone for on-call support (bill reimbursement provided)Regards,Mahesh - Sunera TechnologiesEmail: - provided by Dice Microsoft, Networking, VMWare, Hyper-V

Keywords: Sunera Technologies, Lancaster , Desktop Support Engineer - Direct Client, Engineering , Lancaster, Pennsylvania

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