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IT Infrastructure Engineer

Company: Eurofins
Location: Lancaster
Posted on: December 5, 2018

Job Description:

Eurofins National Service Center is searching for an IT Infrastructure Engineer. IT Infrastructure Engineer responsibilities include, but are not limited to, the following : ? Develops, coordinates and directs the implementation of standardised applications, technologies and processes, which optimise the cost effectiveness and reliability of IT services and resources. ? Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants, for escalated tickets from the IT Service Desk or dedicated changes or projects or other specific defined tasks. ? Follows the incident, change and problem management process. ? Proposes process improvement where needed for both IT Service Desk and Operations. ? Prepares and presents reports defining service metrics, project progress, problems and solutions for executive management, as needed. ? Is a contributor in the development of budgets. ? Ensures proper and up to date asset management and inventory. ? Provides 24x7x365 technical support of relevant infrastructure, applications, systems and process. ? Efficiently identifies and resolves system, application or process issues, escalates, reports and documents when needed. ? Provides (scheduled) onsite support at various operation locations when needed. ? Serves as a technical resource for IT Service Desk. ? Serves as a subject matter expert to customers in identifying and defining their business needs. ? Provides outstanding customer service. ? Complies and enforces all policies and procedures. ? Meets KPI(s) on all areas of responsibility ? Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required. The ideal candidate would possess : ? Strong computer, scientific, and organizational skills ? Excellent communication (oral and written) and attention to detail ? Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude ? Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies Basic Minimum Qualifications : ? Bachelor's degree in biology, chemistry, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)

  • Minimum of 3 years experience with supporting Windows operating system, VMware, SANs, LAN/WAN Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive cafeteria plan medical coverage, life and disability insurance, 401(k) with company match, paid holidays and time-off, and dental and vision options. To learn more about Eurofins, please explore our website www.eurofinsus.com . Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

    Keywords: Eurofins, Lancaster , IT Infrastructure Engineer, Engineering , Lancaster, Pennsylvania

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