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IT Infrastructure Engineer

Company: Eurofins Lancaster Laboratories
Location: Lancaster
Posted on: April 8, 2021

Job Description:

IT Infrastructure Engineer responsibilities include, but are not limited to, the following:

  • Develops, coordinates and directs the implementation of standardized applications, technologies and processes, which optimize the cost effectiveness and reliability of IT services and resources.
  • Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants, for escalated tickets from the IT Service Desk or dedicated changes or projects or other specific defined tasks.
  • Follows the incident, change and problem management process.
  • Proposes process improvement where needed for both IT Service Desk and Operations.
  • Prepares and presents reports defining service metrics, project progress, problems and solutions for executive management, as needed.
  • Ensures all systems meet required security standards.
  • Is a contributor in the development of budgets.
  • Provide day-to-day maintenance of data storage environments, including provisioning LUNS, network access to storage via FC.
  • Assist with capacity planning and risk management, and make recommendations for strategic decisions.
  • Perform data migrations from various storage systems.
  • Ensures proper and up to date asset management and inventory.
  • Provides 24x7x365 technical support of relevant infrastructure, applications, systems and process.
  • Efficiently identifies and resolves system, application or process issues, escalates, reports and documents when needed.
  • Provides (scheduled) onsite support at various operation locations when needed.
  • Serves as a technical resource for IT Service Desk.
  • Serves as a subject matter expert to customers in identifying and defining their business needs.
  • Provides outstanding customer service.
  • Complies and enforces all policies and procedures.
  • Meets KPI(s) on all areas of responsibility
  • Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.
    Qualifications
    • Associates degree in Computer Science, Information Technology, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major.)
    • Minimum of 2 years' experience administering and supporting VMWare virtualization solutions in an enterprise environment, including vCenter, HA, DRS, scripting, deployment, etc.
    • Knowledge and experience with Microsoft Windows Server technology and related systems including Active Directory, DFS, DHCP, DNS, RDS, GPOs, software deployment tools and security.
    • Hands on experience installing and managing Lenovo and/or Dell server products, rack mount and blade infrastructure, including racking and cabling.
    • Understanding of SAN storage concepts and networking (TCP/IP, VLANs, ACLs.)
    • ITIL v3 understanding. The ideal candidate would possess :
      • Must be authorized to work in the U.S.
      • Strong computer, scientific, and organizational skills.
      • Excellent communication (oral and written) and attention to detail.
      • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
      • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
      • 2 years' experience administering two or more of the following technologies:
      • Citrix
      • Exchange/Office 365
      • Cisco routing/switching
      • Firewall administration (Cisco, Checkpoint)
      • Voice administration
      • Linux administration
      • VMware
      • NetApp
      • Veeam
        Specialized Technologies (plus):
        • VMWare SD-WAN
        • Cisco ACI
        • Routing Protocols BGP, OSPF, EIGRP
          Additional InformationPosition is Full Time, Monday - Friday 8:00am - 5:00pm. The role sits out of Lancaster, PA. All candidates within Lancaster, PA commuting distance are encouraged to apply. Some remote flexibil
          • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
          • Life and disability insurance
          • 401(k) with company match
          • Paid vacation and holidays

Keywords: Eurofins Lancaster Laboratories, Lancaster , IT Infrastructure Engineer, Engineering , Lancaster, Pennsylvania

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