Digital Banking Specialist
Company: Journey Bank
Location: Bloomsburg
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Digital Banking Specialist Are
you looking for a career with a purpose in your local community? By
working at your community bank, you will find a sense of purpose in
your everyday job. At Journey Bank we strive to assist, all members
of our community, on their financial journey. Journey Bank is a
strong, independent community bank with 22 locations and 290
employees. We are seeking a full-time Digital Banking Specialist to
join our team and work on-site at our Call Center in Central Road
Operations Center in Bloomsburg, PA . The Digital Banking
Specialist is the point of contact for all debit cards, electronic
and telephone banking. They assist customers in an efficient and
professional manner. They determine the purpose and need of
customer contact, answer inquiries and resolve problems related to
account maintenance and banking services, recommend appropriate
products and transfer the caller to other personnel if needed.
Essential Responsibilities: Performs a variety of duties to support
e-Banking & Customer Support function, such as: Strive for a "first
call" resolution by assisting customers completely with phone and
electronic inquires. Develop and maintain thorough knowledge of
bank products and services and the policies and procedures for
each. This includes, but is not limited to, deposit accounts,
online banking, mobile banking, bill pay, and debit cards. Register
for and utilize all consumer electronic banking products personally
in order to better assist customers who inquire. Develop and
maintain thorough knowledge of all bank software applications and
be able to quickly access information from multiple programs.
Exhibit courtesy, poise, self-confidence and professionalism in
manner, speech, and performance of duties. Maintain a professional
demeanor when dealing with a difficult customer or situation and
know when to escalate the problem to a supervisor. Retrieve and
respond to all after-hours inquiries. Complete account research at
customer's request. Remain versed on all marketing initiatives and
any communication distributed to FCBT customers. Participate in
product promotions, sales initiatives, or customer satisfaction
surveys. Provides assistance, information and support to coworkers.
Requirements: The selected candidate must have the following
skills: A minimum of high school diploma or equivalent. One year
experience as bank teller, customer service, or call center
environment preferred. Excellent verbal communication, including
strong grammar and vocabulary skills; excellent active listening
skills. Ability to deal with conflict and maintain composure.
Proficiency using personal computer and all bank software
applications. Ability to take ownership of customer inquiries as
well as initiative to build an expert-level knowledge of bank
products and procedures. Cooperates with, participates in, and
promotes the adherence to all internal policies, procedures, and
practices in support of risk management and overall safety,
soundness, and compliance with all regulatory requirements. This
includes annual Bank Secrecy Act (BSA) training and complying with
all BSA rules and regulations as the pertain to the job position
within the Bank. Coordinates specific work tasks with other
personnel within the department as well as with other departments
in order to ensure the smooth and efficient flow of information.
Hours: Monday-Friday, 37.5 hours per week, flexible to work
additional hours as needed. Benefits: A competitive compensation
and excellent benefit package, 401(k) with company match, paid
holidays, and vacation time Journey Bank is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, religion, sex, sexual
orientation, gender identity, national origin, age, pregnancy,
genetic information, disability, status as a protected veteran, or
any other protected category under applicable federal, state, and
local laws. All job offers are contingent upon results of a
criminal record check, drug screening and credit check.
Keywords: Journey Bank, Lancaster , Digital Banking Specialist, Customer Service & Call Center , Bloomsburg, Pennsylvania
