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US - Home Study & PRS Supervisor

Company: Church World Service
Location: Lancaster
Posted on: August 2, 2022

Job Description:

Position Title:Home Study and Post Release Services (HSPRS) Supervisor

Reports To: Associate Director for Refugee Services

Team:Immigration and Refugee Program

Location:Lancaster, PA

Status: --- Exempt--- Non-Bargaining


Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.

Primary Purpose

The purpose of the Home Steady and Post Release Services (HS PRS) Supervisor is to lead and supervise the CWS-LN HS PRS program, overseeing caseworkers who provide collaborative home study services to Unaccompanied Immigrant Children's sponsors to support the safe and timely release of Unaccompanied Children (UC) from Federal care. The HS PRS Supervisor guides program growth and activities, oversees required reporting and tracking, and helps provide direction on direct client assistance. This is a very hands-on employment opportunity and will require use of reliable transportation. Additionally, the position requires someone who is able to balance competing priorities, work independently and communicate effectively. The position reports to the Associate Director for Refugee Services, performing activities that assist clients in achieving self-sufficiency and healthy integration.

This position offers a hybrid work schedule, where the incumbent may work remotely to perform administrative duties, such as documentation and completing reports. The incumbent will travel throughout the central and southeastern PA area to conduct in-person home visits, support, and monitoring of the placement for unaccompanied children and their sponsors.

Essential Duties

  • Supervise HS PRS case managers (3 initially). Oversee HS PRS Caseworkers who provide therapeutic, strengths-based and culturally and linguistically appropriate case management services to children post release from Federal care in the community where their sponsor resides.
  • Conduct outreach and education to community service providers to supplement existing services that do not adequately address unique needs of immigrant children.
  • Communicate program updates and changes to lead staff members to ensure full understanding and program compliance. This includes attending relevant trainings, workshops, and webinars applicable to extended services and sharing learning material with all-staff.
  • Manage HS PRS program team including case management leads and intern support, addressing staff challenges and any conflicts that may arise. Assist in hiring of new staff as applicable.
  • Conduct case file review to ensure timely delivery of services and orderly case file records are maintained, and that case files effectively determine eligibility, assess needs, identify resources, outline referrals, and document client interactions and proactively support clients' goals.
  • Engage in professional working groups relevant to working with the UC population and as necessary to maintain professional knowledge. This includes maintaining contact with the State Refugee Health Coordinator and State Refugee Coordinator and attending required meetings to provide program updates.
  • Support outreach and trainings to communities, volunteers and various stakeholders which include but are not limited to: health clinics, legal service providers, social service providers, faith-based organizations and educational institutions to build new partnerships and grow awareness of program activities.
  • Serve as CWS- HS PRS program expert, providing training to all new CWS team members and program updates as requested.
  • Complete all reporting requirements in a timely manner as required by each program funder and in accordance with funder's expectations. Develop systems for tracking activities, train staff on mechanisms to report program activities, and provide necessary feedback to foster improvement efforts.
  • Track program spending and review check requests placed by case managers.
  • Assist in delivering direct client support, especially in periods of high referrals and client needs as well as providing guidance and support on urgent matters.
  • Research and assist in grant writing efforts to help grow program activities and services. Collaborate with the Associate Director for Refugee Services to explore new funding resources and secure new opportunities to strengthen the program.
  • Lead program area meetings and coordinate with colleagues in other areas - in particular in Legal Immigration Services - to collaboratively identify and resolve overlapping and gaps in service delivery and increase program capacity.
  • Advocate for client needs, collaborating with volunteers, community partners, and area coalitions to strengthen the voice of UC in our community and address barriers to service provision.
  • Guide program efforts to include adherence to DEI standards and norms. Assist in additional staff trainings and meetings to promote equitable learning for all.
  • Represent CWS at local events, relaying tailored information to each audience and staying informed of cross-program needs and updates at the CWS local and global level.
  • When necessary, coordinate with interpreters and community service providers to provide linguistically and culturally competent services and education, advocating for clients when necessary.
  • Work collaboratively with supervisor to report program updates and address new needs to enhance service delivery and increase program capacity.
    Common Duties
    • Effectively coordinate and work in tandem with other service providers to assist refugee clients, avoid duplication of services, and maximize efficiency.
    • Effectively use technology to maximize efficiency and quality of work during intake, needs assessments, and data entry.
    • Advocate for equal access to services for refugees and immigrants.
    • Keep informed about refugee and immigrant issues and available services to clients, using current information to better identify and serve refugee and immigrant clients.
    • Attend weekly meetings with supervisor and other agency staff.
    • Undertake other duties as assigned.

      Education: Required - Minimum education of a Master's degree in Social Work (MSW) or an equivalent degree in education, psychology, sociology, or other behavioral science.

      Experience/Background: At least 2 years of experience working with children and youth, family reunification/preservation, and or foster care/child welfare and previous work experience and interest working with foreign born populations is required. Ability to provide trauma-informed psychosocial education and case management is required.

      Special Requirements
      • Fluency in English and Spanish
      • Valid driver's license and insurance
      • Access to Personal vehicle
      • Must be able to travel frequently and independently throughout relevant region.
      • Must be able to work evenings and weekends as assigned.
      • Must be able to pass an FBI background check and a Child Abuse/Neglect check
      • CWS' U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC)

        General: Able to work creatively and independently, maintain client confidentiality, and work collaboratively with community partners. Above average decision and problem-solving skills, high moral character, and impeccable judgment absolutely necessary.

        Communication: Able to communicate thoroughly and with self-confidence a broad range of information. Able to speak publicly with local providers to advocate for equal access to services on behalf of refugee clients.

        Applying Instructions: Visit and click on the Employment link to find this position application. Inclusion of a cover letter and a current resume are required.

        CWS Offers a Competitive Benefits Package That Includes
        • 403 (b) Retirement Plan
        • Medical, Dental and Vision Insurance
        • Paid Time Off
        • Life Insurance and AD&D
        • Long Term and Short Term Disability
        • Employee Assistance Program (EAP)
        • Health Savings Account
        • Flexible Spending Accounts
        • Commuter Benefits

Keywords: Church World Service, Lancaster , US - Home Study & PRS Supervisor, Advertising , Lancaster, Pennsylvania

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