FYZICAL Forest Hill Hiring Client Care Specialist

Company: FYZICAL Therapy & Balance Centers Forest Hill
Location: Forest Hill
Posted on: April 3, 2026

Job Description:

Job Description Job Description Client Care Specialist (Medical Receptionist) FYZICAL Therapy & Balance Centers – Forest Hill, MD This Is Not a Front Desk Job. This Is a First Impression. At FYZICAL Forest Hill, we don’t just treat patients—we build relationships, restore confidence, and create an experience people tell their family and friends about. And that experience starts with you. You are the first voice on the phone. The first smile when someone walks in. The person who makes someone feel seen, welcomed, and cared for—often on a day when they’re in pain, frustrated, or uncertain. If you’re looking for a job where you simply check people in and answer phones—this is not it. If you’re looking for a role where you connect with people, become part of a tight-knit, high-energy team, and grow into something bigger over time—this is for you. Why This Opportunity Is Different Our Forest Hill clinic has been a trusted part of the community for over 25 years. Our biggest referral source? Happy patients. You’ll be joining a fun, collaborative team that genuinely enjoys working together, with strong patient demand and leadership that supports your growth. What You’ll Do - Patient Experience & Front Desk: Greet patients warmly, answer calls, and create a welcoming environment. - Scheduling & Coordination: Manage appointments, cancellations, and daily clinic flow. - Insurance & Financial Responsibilities: Verify benefits, collect payments, and communicate clearly with patients. - Administrative & Clinic Operations: Maintain records, manage referrals, and support billing workflows. Who You Are You connect naturally with people, bring positive energy, stay organized in fast-paced environments, and take ownership of your role. You want more than a job—you want growth. Experience & Skills High school diploma or equivalent. Experience in a medical or customer-facing role preferred. Strong communication, multitasking, and computer skills required. What Success Looks Like Patients feel welcomed immediately, schedules run smoothly, the team feels supported, and patients leave saying, 'Everyone there is amazing.' The Bigger Opportunity This role can grow into office management, operations, or other leadership paths within FYZICAL. Apply Today We’re looking for someone who wants to make an impact, be part of something meaningful, and grow with a supportive team.

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