Assistant Practice Manager

Company: Bryn Mawr Medical Specialists Association
Location: Bryn Mawr
Posted on: February 15, 2026

Job Description:

Job Description Job Description Assistant Medical Practice Manager Job Summary The Assistant Practice Manager supports a 6 physician Cardiology practice by leading day-to-day people management and front-office operations. This role partners closely with physicians to ensure positive employee experience, consistent patient service, and smooth operational execution. This position supervises staff, acts as a liaison between staff and the Practice Manager, and is accountable to the practice Physicians for follow through of requests. The ideal candidate is a proactive leader with strong employee relations expertise who can independently manage staff while maintaining a high-performing, patient-centered environment. Position and Supervisory Responsibilities · Serve as the first point of contact for all employee concerns, conflicts, performance issues, and attendance matters. · Oversee daily staffing coverage, schedule adjustments, and callouts to ensure uninterrupted patient care. · Monitor timekeeping accuracy and adherence to attendance standards. · Act as the primary escalation point for patient complaints and service issues. · Support onboarding, training coordination, and ongoing staff development. · Ensure staff deliver consistent, professional, and compassionate service. · Assist with policy compliance and coordinate staff meetings and policy changes. · Lead performance management processes, including coaching, corrective action, documentation, and improvement plan in partnership with HR. · Conduct regular staff check-ins to proactively identify morale, workload, and engagement risks. · Addresses any personnel issues to promote a productive and supportive environment · Maintain an adequate presence within the office to ensure the smooth operation of all areas and the coordination of all staff. · Coordinate and oversee the day-to-day operations of the practice. · Performs other duties as required by the practice Physicians. Requirements/Qualifications · Strong organizational, human resources and management skills. · Strong understanding of healthcare office operations, scheduling, insurance billing and patient flow preferred. · Keen sense of responsibility, accountability and confidentiality. · Ability to multi-task, prioritize, be process oriented and be able to effectively problem solve/trouble shoot. · Demonstrated strength in employee relations, conflict resolution, and performance management. · Proven ability to work independently and manage sensitive situations with professionalism and discretion. · Ability to manage multiple and simultaneous responsibilities. · Ability to communicate effectively with patients, providers and clinical staff · Ability to interact professionally and equitably with varying levels of the organization. · Use of Microsoft Outlook, WORD and Excel. · Use of computerized practice management system. · High school diploma required. A relevant college degree preferred. · Minimum 3–5 years of healthcare practice management, assistant practice management, or equivalent supervisory experience required. Pay: $65,000-$75,000 per year Benefits: We offer a comprehensive benefits package, including: · Competitive salary · Health, dental, and vision insurance · Retirement plans (401K and Profit Sharing) · Paid time off (vacation, sick, and holiday time) · Life and Disability Insurance · Employee Discounts · Flexible Spending Accounts

Keywords: Bryn Mawr Medical Specialists Association, Lancaster , Assistant Practice Manager, Administration, Clerical , Bryn Mawr, Pennsylvania