Operations Manager
Company: Holland & Sherry
Location: Owings Mills
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Position: Operations Manager
Location: Owings Mills, MD Reports To: Director of Logistics (MD)
with dotted line to Director of Operations (NY) Duration: Full-time
Overview The Operations Manager is a senior operational leader
responsible for elevating client service execution, driving
cross-departmental efficiency and leading the transformation of
client services into a centralized function. This role serves as
the on-site operational and second-in-command at our impressive
Owings Mills facility, and partners with leadership headquarters in
New York. Key Responsibilities Serve as operational 2iC, supporting
logistics and operations leadership Conduct daily reviews with the
client services manager to monitor response times, accuracy,
staffing needs and service quality Assist the client services
manager in leading and training the client services team, with an
18-month goal of fully consolidating client services out of
showrooms Introduce refined email response frameworks and implement
consistency company-wide service language Oversee claims and
quality control, making high-level decisions on returns procedures
with strong client sensitivity Train cross-departments (client
services, warehouse etc.) on quality standards, timeliness and
order tracking Act as the primary liaison between client services,
sampling, warehouse, sales and management Support client visits,
operational tours and day-to-day operation of the satellite
showroom Assist with launching and scaling new sample-support
operations for domestic showrooms Deliver quarterly performance and
efficiency reports for the executive team Lead client services
adoption of new systems and website interfaces Qualifications,
Experience & Skills 7 years of experience in operations, client
services or fulfillment leadership Degree in business
administration, operations management, supply chain/logistics,
management or related field Strong people-management skills with
experience coaching and performance-managing teams Proficient in
CRM and client-service platforms, ERP or order-management systems
and advanced excel reporting Proven ability to standardize
processes and lead organizational change Excellent written and
verbal communication skills Experience in logistics, sampling,
warehousing or multi-location service environments preferred About
our company Holland & Sherry is a fast-growing, and dynamic player
in the luxury To-the-Trade interiors textiles arena. We are a
leading provider of high-quality product, known for our commitment
to innovation and customer satisfaction. What we offer • A
competitive salary ($70,000 - $100,000, Depending on experience) •
Comprehensive medical, dental and vision insurance • 401k
retirement savings program with employer matching contributions •
Paid time off with at least 10 federal holidays observed throughout
the calendar year Powered by JazzHR AwLO7n9fzn
Keywords: Holland & Sherry, Lancaster , Operations Manager, Administration, Clerical , Owings Mills, Pennsylvania
