Sr. Infrastructure Administrator

Company: Citadel
Location: Lancaster
Posted on: January 27, 2023

Job Description:

ResponsibilitiesOperational Projects:Ensure effective and timely implementation of projects following the ITIL processes.Create and deliver requirements documentation during the project life cycle.Collaborate with each department to determine how software and/or hardware updates may affect and/or change operations within the department and the credit union.Thoroughly test and document all software updates, enhancements and new modules.Document all software for training purposes.Create and update internal reports.Demonstrate ability to learn, understand, and apply new technologies.Conform to shifting priorities, demands and timelines.React to project adjustments and alterations promptly and efficiently.Cross-train other department staff members on technology implementations.Work with outside vendors to optimize performance of the network.Participate in budget research and preparation.LAN/WAN Administration:Assume a Level 2 support role for escalated Service Desk tickets.Support desktop devices and servers attached to the wide area network.Support the software systems utilized by Citadel Federal Credit Union.Work with each department as necessary to maintain knowledge of those departmental functions that are performed on the in house computer systems.Ensure that written procedures are documented for all functions within the IT Department and are updated as needed.Act as a mentor for and backup for in the absence of the Junior Network Administrators to maintain operations.Participate in disaster recovery planning and quarterly testing to ensure the prompt and continued delivery of all information services.Responsible for quality reviews and standards; participates in audits.Maintain inventory of software and hardware utilized on the network.Assure/maintain compliance with Software Licensing.Perform additional duties as assigned.Qualifications and Education RequirementsMinimum of three years banking and networking experience required.Bachelor's Degree in related field required. Three years demonstrated technical network experience may be substituted in lieu of degree.CCA Certification preferred. CCNA Certification preferred.MCSE Certification preferredWorking knowledge of the various networking architectures and protocols.Working knowledge of Network Capacity Planning, Performance Monitoring/Management and Network Design Architecture.Experience in Windows based networks and related protocols required.Experience with Exchange and Citrix environments preferred.Additional Skills/Notes:Process management experience/certification preferred (ITIL/MOF).Ability to diagnose technical problems quickly and develop effective solutions.Excellent oral and written communication skills required

Keywords: Citadel, Lancaster , Sr. Infrastructure Administrator, Accounting, Auditing , Lancaster, Pennsylvania