Manager, Enterprise Services Issues & Events (ES Risk)
Company: Capital One
Location: Atlantic City
Posted on: May 7, 2024
Job Description:
Center 3 (19075), United States of America, McLean,
VirginiaManager, Enterprise Services Issues & Events (ES
Risk)Enterprise Services Risk (ESR) Managers are experienced and
progressive individuals that operate within a highly collaborative
team environment to deliver value-added risk management services to
our Business and Technology partners. The successful candidate will
be an experienced risk management professional who understands
cyber and technology functions and organizations, with strong
analytical, planning, strategic thinking, organizational and
communication skills.As a Manager for Issues & Events in Capital
One's Enterprise Services (ES) Risk Office (ES Risk, first line of
defense), you will govern the portfolio of Issues and Events owned
by our Enterprise Services department. - -In this position, you
will work closely with all the Lines of Business across Enterprise
Services to closely manage Issues & Events in accordance with
Capital One's policies and procedures, and provide analysis of
trends to executives. - Additionally, you will collaborate with
associates across all lines of defense in further maturing our
Issue and Event risk management practices. - -Tasks and
Responsibilities include:
- Oversee the portfolio of all Issues and Events for Enterprise
Services
- Partner with Issue & Event managers, owners, and AEs in
ensuring that Issues and Events are appropriately documented and
managed in accordance with expected timelines and policies -
- Conduct analysis, identify trends, and report on the status of
the Issue & Event program -
- Design and deliver regular training for Issue & Event managers,
owners, and AEs on their roles and responsibilities, methodology,
and the tools leveraged to manage Issues & Events
- Identify ways to improve and streamline Issue & Event
identification, assessment, and mitigation processes
- Demonstrate outstanding communication and partnership skills
which are essential for interacting and communicating with key
stakeholders across all levels to manage, inform, and influence
outcomes
- Provide guidance to Enterprise Services teams in risk
management principles in accordance with Enterprise frameworks
- Maintain awareness of risks, Issues, and Events within all
Enterprise Services teams
- Foster effective partnerships and collaborate with First and
Second Line technology and risk management partners
- Participate in risk and other management forums and contribute
to continuous improvement of risk, Issue, and Event management
practices
- Support and possibly lead cross-functional teams through
various initiatives
- Support interactions with Internal Audit and Regulatory
agencies related to our work, as applicable
- Participate in and execute other special projects for the team
on a periodic basis
- Develop and manage reporting tools, including Tableau
dashboardsBasic Qualifications:
- Bachelor's Degree or military experience
- At least 3 years of experience in Issue or Event management,
process quality, or audit
- At least 2 years of experience working in the financial
services industry
- At least 2 years of experience in Cybersecurity, Technology,
Risk Management, or External Audit
- At least 2 years of project or process management
experience
- At least 2 years of experience working in an Agile
environment
- At least 1 year of experience with data tools such as Google
Sheets or Tableau
- At least 1 year of experience in root cause development and
analysis -Preferred Qualifications:
- 5+ years of experience working in the financial services
industry
- 5+ years of experience in Issue or Event management, process
quality, or audit, or a combination
- 5+ years of experience with data tools such as Google Sheets or
Tableau
- 5+ years of experience in root cause development and analysis
-
- Strong written and verbal communication skills including
developing and delivering presentations
- 5 + years of experience with Governance, Risk, and Compliance
software tools
- Cybersecurity and technology risk or project management
certifications such as Certified Information Systems Security
Professional (CISSP), Certified Information Security Manager
(CISM), AWS Security certification, Certified Information Systems
Auditor (CISA), Certified in Risk and Information Systems Control
(CRISC), Project Management Professional (PMP) Certification, or
Masters Certificate of Project Management (CPM) or related
certifications
- 1+ year of consulting experience with a Big 4 firm
- Business Process Management Certification, or Six Sigma
Certification, or Lean Certification -At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position.The minimum and maximum full-time annual salaries for
this role are listed below, by location. Please note that this
salary information is solely for candidates hired to perform work
within one of these locations, and refers to the amount Capital One
is willing to pay at the time of this posting. Salaries for
part-time roles will be prorated based upon the agreed upon number
of hours to be regularly worked.New York City (Hybrid On-Site):
$163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates
hired to work in other locations will be subject to the pay range
associated with that location, and the actual annualized salary
amount offered to any candidate at the time of hire will be
reflected solely in the candidate's offer letter.This role is also
eligible to earn performance based incentive compensation, which
may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on
the plan.Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the -. Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.This role is expected to accept applications for a
minimum of 5 business days.No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections 4901-4920;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Lancaster , Manager, Enterprise Services Issues & Events (ES Risk), Executive , Atlantic City, Pennsylvania
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